Privacy Policy

Filicoola, Inc.

Effective Date: July 10, 2025

1. Introduction

Filicoola, Inc. ("Filicoola," "we," "us," or "our") is a Philippine corporation committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video streaming platform and related services (collectively, the "Service"), which is accessible worldwide.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

As a global service, we comply with applicable data protection laws in the Philippines and other jurisdictions where our users are located, including the European Union's General Data Protection Regulation (GDPR), California's Consumer Privacy Act (CCPA), and other regional privacy laws.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, phone number, billing address, payment information, and account preferences
Profile Information: Profile names, pictures, language preferences, and parental control settings
Communications: Messages you send to us, including customer support inquiries and feedback
Survey and Research Data: Information you provide when participating in surveys or research studies

2.2 Information We Collect Automatically

Viewing Activity: Content you watch, search queries, viewing history, ratings, reviews, and playback information (pause, rewind, fast-forward)
Device Information: Device type, operating system, browser type, IP address, device identifiers, and mobile network information
Usage Data: Time spent on the Service, features used, clicks, pages visited, and interaction patterns
Location Data: General location information based on IP address and precise location (with your permission)
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

Social Media: Information from social media platforms if you connect your accounts
Payment Processors: Transaction information from payment service providers
Analytics Partners: Usage and performance data from third-party analytics services
Marketing Partners: Information from advertising and marketing partners

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve Our Service

Deliver streaming content and maintain service functionality
Process payments and manage subscriptions
Provide customer support and respond to inquiries
Develop new features and improve existing ones
Personalize your experience and content recommendations

3.2 Communications

Send service-related notifications and updates
Provide promotional materials and marketing communications (with your consent)
Conduct surveys and research studies

3.3 Analytics and Research

Analyze usage patterns and service performance
Conduct research to improve our content and services
Generate anonymized analytics and reports

3.4 Legal and Safety

Comply with legal obligations and enforce our terms of service
Prevent fraud, abuse, and security threats
Protect the rights and safety of our users and the public

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our Service, including payment processors, hosting providers, analytics companies, and customer support services.

4.2 Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Content Partners

We may share aggregated, non-personal information with content creators and distributors to help them understand audience engagement.

We may share information for other purposes with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

Account Information: Until account deletion plus 30 days
Viewing History: 10 years or until account deletion
Payment Information: As required by law and payment processors
Communications: 3 years from last contact
Technical Data: 2 years from collection

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request access to your personal information
Request a copy of your data in a portable format

6.2 Correction and Deletion

Update or correct your personal information
Request deletion of your personal information

Withdraw consent for processing based on consent
Object to processing for direct marketing purposes
Restrict processing in certain circumstances

6.4 Account Controls

Manage your account settings and preferences
Control marketing communications
Delete viewing history and manage parental controls

To exercise these rights, contact us at privacy@filicoola.com or through your account settings.

7. International Data Transfers

As a Philippine-based company serving users worldwide, we may transfer your information to servers and facilities located in the Philippines and other countries outside your country of residence. We ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by regulatory bodies
Certification schemes and codes of conduct
Compliance with the Philippine Data Privacy Act of 2012 and other applicable laws

For users in the European Union, we ensure transfers comply with GDPR requirements. For users in other regions, we implement appropriate safeguards consistent with local data protection laws.

8. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and testing
Access controls and authentication procedures
Employee training on data protection

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

For profiles designated as children's profiles, we limit data collection and do not use such information for advertising purposes.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze usage patterns and improve our Service
Provide personalized content and recommendations
Deliver relevant advertising (with your consent)

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

10. Regional Privacy Rights

10.1 Philippines Data Privacy Act Rights

Under the Philippine Data Privacy Act of 2012, Philippine residents have the right to:

Be informed about the collection and processing of personal data
Access their personal data and request corrections
Object to processing and request blocking or deletion of data
Receive damages for violations of their privacy rights

EU residents have additional rights under the General Data Protection Regulation (GDPR), including:

The right to access, rectify, and erase personal data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent
The right to lodge a complaint with supervisory authorities

10.3 California Privacy Rights

California residents have rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect and how we use it
The right to delete personal information
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising these rights

We do not sell personal information to third parties.

10.4 Other Regional Rights

Users in other jurisdictions may have additional rights under local data protection laws. Please contact us for information about your specific rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to your registered email address
Providing an in-app notification

Continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Filicoola, Inc.
Email: privacy@filicoola.com
Address: UNIT E, ATPC APARTMENT, BLK 8 LOT 4, ATRIUM, MALIGAYA PARK SUBDIVISION, PASONG PUTIK PROPER (PASONG PUTIK), NOVALICHES, 1118, QUEZON CITY, SECOND DISTRICT, PHILIPPINES
Phone: +63-2-8XXX-XXXX

Data Protection Officer: dpo@filicoola.com

For users in the European Union, you may also contact our EU representative at eu-privacy@filicoola.com. For users in other regions with specific data protection requirements, please contact regional-privacy@filicoola.com.

This Privacy Policy was last updated on January 1, 2025.